Credit balances and promotions
Use account credits and apply eligible promotional offers.
Review monetary and promotional credits under Organization Settings → Billing → Credits in Console.
Monetary credits
Approved invoice credits and unused prepaid software credits apply to eligible invoices for the same legal payer and currency. Invoice → Adjustments shows the credit reference and amount used. Unused value stays in that currency's balance.
For a past-due invoice, ask billing to confirm allocation before reducing a bank payment. Use invoice corrections for the source credit note and billing disputes for a disputed charge.
Promotions
Open Billing → Subscriptions → Subscription → Apply promotion. Review eligible products, discount, duration, expiry, and exclusions before accepting. One promotional offer applies per subscription; a bundle discount cannot stack on the same charge unless the offer explicitly permits it.
Standard promotional grants expire 90 calendar days after issue. They apply to software and packages, excluding tax, Infra usage, bank fees, and professional services. The grant record states any different terms.
Promotional value is not transferable or redeemable as cash. Monetary correction credits follow their own recorded terms.
Closure or refund
Ask billing to reconcile monetary credit before closing the organization. The refund policy and credit source determine the remedy. The decision identifies its amount, currency, and allocation or payment reference.