Request your data
Request personal data or arrange an authorized export of business information.
A personal-data request and a business data export have different scopes and authorization requirements. Identify the account, organization, product, and time range before submitting either request.
Personal-data request
Contact dpo@solarius.me to request access, correction, deletion, or another review of personal data. Include the account email, the request type, the products involved, and a reachable reply address. State whether the request concerns your own account or data processed for an organization.
The privacy team explains the verification required and how it handles the request. Do not attach identity documents or unrelated business data before a secure submission method is agreed. See privacy for the governing policy.
Organization export
As an authorized administrator, start with the affected product's documented export procedure. Use Organization Settings → Billing → Invoices in Console for finance documents and audit export for organization activity.
For an export that is not covered by a self-service procedure, contact support. Include the organization identifier, business approver, products, objects or date range, required format, and intended recipient. Support can establish the authorized delivery scope before preparing the export.
Receive and verify the result
Check that delivered files can be opened and cover the requested scope and period. Report missing items using the request reference. Store exports under the business's own access and retention controls.
An export does not delete the source data or cancel subscriptions. Use data controls, cancellation, and organization closure for those tasks.