Contact Solarius support
Route account, service, billing, privacy, and legal questions with useful context.
Contact Solarius support or help@solarius.me for account and service assistance. Identify the affected organization and product so the request reaches the right context.
Account and service requests
Include your account email, organization identifier, product, failing action, exact error, event time with time zone, business impact, and steps already attempted. Include the request or operation identifier displayed by the product.
For an incident, describe affected users, environments, and production impact. Check service status and include a related incident reference. Use any contracted escalation channel recorded in your agreement.
Send a redacted screenshot or log excerpt only when it helps explain the failure. Remove secrets, authentication headers, payment details, and unrelated customer information.
Billing requests
Email billing@solarius.me. Include the organization, invoice or order number, amount, currency, payment reference, and requested resolution. For procurement, include the agreement or purchase-order reference. See enterprise billing.
Privacy, legal, and security requests
Route specialized requests to the contact responsible for their scope:
| Request | Contact or guide |
|---|---|
| Personal-data rights and access | dpo@solarius.me, data requests |
| Agreements and policy interpretation | legal@solarius.me |
| Suspected vulnerability | Security reporting |
| Copyright notice | Copyright reports |
| Government data request | Law enforcement requests |
Follow an existing case
Reply in the existing case when adding evidence. Preserve its reference and report any change in impact. Response and escalation commitments depend on the applicable support agreement; include that reference when a contracted response is required.