Troubleshoot Solarius access and billing
Resolve common sign-in, organization, permission, invitation, and payment problems.
Start troubleshooting from Console. Record the failing step, error, and time before changing account or organization settings.
Cannot sign in
Use the Identity sign-in flow opened by Console. For a forgotten password or lost factor, follow account recovery. For a repeating redirect, check service status, confirm the correct account, and try a fresh browser session with cookies permitted for the sign-in flow.
If your company uses an identity provider, have IT check the account's sign-in assignment. Report persistent failures to support with the provider name and failing step.
Organization or product missing
Check that you are using the invited account and have selected the intended organization. Ask an administrator to inspect Organization Settings → Members for active membership and the assigned role. Then check product-specific permissions and the purchased service.
A successful login confirms authentication. It does not establish membership or access to every product.
Invitation cannot be accepted
Compare the addressed email with the account in the sign-in flow. Ask an administrator to replace an expired invitation through member settings. Avoid creating another organization to work around an invitation failure.
Payment collected but access missing
Open Organization Settings → Billing → Invoices and check the payment state. Preserve the invoice, order, and payment references. Ask billing support to check the purchased organization's association and subscription state.
Payment failed or invoice is incorrect
Use failed payments for collection recovery and invoice corrections for incorrect payer details, tax, or quantities. Use refunds and disputes to contest a charge. Check a pending payment before submitting another attempt.