Incident postmortems
Record incident impact, causes, and follow-up actions.
Each incident can have one postmortem, written in the incident workspace under Postmortem. It records:
- Summary, Impact, Resolution, and Root cause (all required);
- Lessons learned (optional);
- Root-cause category: Software, Infrastructure, Provider, Process, Security, or Unknown;
- Contributing factors, one per line, up to 20.
Select Save postmortem to store it.
Action items
Postmortem action items are managed as follow-up tasks in the incident workspace. Add them under Follow-up tasks with an assignee, due date, state, and optional external issue URL. They also appear in the work queue under Organization follow-up.